Terms and Conditions

1. Detailed description of goods and/or services

Sertifyd is a web and mobile application which allows documents to be certified via video call and a stamped document is sent to email or available on the app for download.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 hours and delivery confirmed by way email. There is no delivery cost for certified or rejected documents.

3. Export restriction

The offering on this website is currently available to South African based customers only.

4. Personal information

Sertifyd (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.

5. Payment options accepted

Payment may be made via PayFast, OZOW, Voucher, Visa and MasterCard.

6. Card acquiring and security

Card transactions will be acquired for Sertifyd (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details

Customer details will be stored by Sertifyd (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR)

9. Responsibility

Sertifyd (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile

This website is governed by the laws of South Africa and Sertifyd (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. Address: Ground & 1st Floor, 22 Magwa Crescent, Gateway West, Waterfall City, Midrand, Johannesburg, South Africa

11. Variation

Sertifyd (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information

This website is run by Sertifyd (Pty) Ltd based in South Africa trading as Sertifyd (Pty) Ltd and with registration number 2022 / 466495 / 07

13. Sertifyd (Pty) Ltd contact details

Company Physical Address:
Ground & 1st Floor, 22 Magwa Crescent
Gateway West
Waterfall City, Midrand
South Africa

Email: info@sertifyd.com
Telephone: +27 73 261 8496